Our goal is to provide the highest standards and we consider our customers to be the top priority. In order to do so, we offer a full support system for your websites and applications.
Whatever the issue, our team is here to assist you and to help you find a solution to your problems in the shortest possible time.
We offer flexible support options that are tailored to provide any requested assistance. If you choose between dedicated or support-on-priority solutions, you can customize either plan to meet with your needs and budget. These are our support options:
Complete Support 24/7
Whether you are looking for an advice, update on current project or want to report an issue our team is available 24/7 via e-mail or phone.
Dedicated team of experts
Regardless of the service solution you have chosen, we will support you with a dedicated team of experts in order to resolve all of your reported issues in the shortest time possible.
WHAT WE OFFER YOUR BUSINESS
Business support
There are more than just “technical issues” that you may experience, this is why we have a business support team that will work closely with you to resolve any type of issues that you may have.
Dedicated team
Once an issue is reported, we will support you with a dedicated team of experts that will concentrate all efforts in finding a solution, thus leaving you free to focus on running your business.
Email support
Our “issue tracking system” is set in place to ensure that even the smallest issue is identified and resolved; you will be constantly informed via email throughout the entire process.
Phone Support
In the eventuality that it may be difficult to explain your issue via email you can always contact our 24/7 phone support service.
PRE-PAID MAINTENANCE & SUPPORT PLANS
We offer flexible support options that are custom-designed to provide you with any required support. Whether you choose dedicated or support-on-priority, you can fully customize either plan to meet your needs and budget. These are our support options:
Monthly Dedicated Support
Dedicated support means that you are provided with a dedicated expert who is always available to handle any emergency or request. You are provided with a certain amount of work hours based on your plan and additional hours are offered at a discounted rate. Dedicated support is charged on either a monthly or yearly basis.
Support-on-Priority
Support-on-Priority means that you can open a request for any necessary service and we’ll designate an expert to fulfill your requirement on a first come first served basis. Support-on-Priority is charged on an hourly basis and can be purchased in hourly buckets of 10/20/50/100; a higher discount rate is offered to customers purchasing more hours.
Fixed-Price Project Support
We also offer a fixed price solution for both Drupal websites and software projects. Our 150+ person team of professionals will help you leverage the power of Drupal to build any size website or software application. If you are having project management issues, you can hire one of our experienced dedicated programmers for any of your software or website project, or, if you do not have experience managing products, you can hire a full design and development service team with a project manager.